The Role

Lead the opening of Ollo’s flagship padel and leisure venue at the Roundhouse, Leeds. This is a rare GM role with full ownership from day one — shaping the team, the culture, and the experience before the doors open.

As General Manager, you’ll run a complex, multi-revenue venue across courts, F&B, coaching, and events. You’ll report directly to the founder, with the autonomy to make decisions and a hands-on leadership team behind you. This is not a desk job — you’ll be on the floor, building relationships and making the experience brilliant every single day.

About Ollo

Ollo is a premium padel and active leisure brand built for the North of England. Our flagship venue at the Roundhouse will feature world-class padel courts, a vibrant food and drink offer, and complementary active leisure spaces — set inside a beautifully repurposed heritage building.

Our mission: Play. Connect. Joy. Everything we do should deliver on that promise.

Key Responsibilities

Operational Leadership
• Own the day-to-day running of the venue across all areas — courts, F&B, coaching, events, and retail
• Lead the pre-opening phase: hiring, training, systems, and launch readiness
• Maintain the highest standards of health & safety, compliance, and guest experience
• Work closely with our gym operator and F&B partners to deliver a seamless experience

Guest Experience & Community
• Set and protect the standard of experience — every guest, every visit
• Build genuine relationships with members, players, and the local community
• Create and deliver a programme of events, leagues, and social activities
• Be the visible, warm, approachable face of Ollo in Leeds

Commercial Performance
• Own revenue, membership, and profitability at site level
• Manage budgets, forecasting, and weekly performance reporting
• Drive secondary revenue through coaching, events, partnerships, and corporate bookings
• Identify opportunities to grow footfall, retention, and spend per head

Team Leadership
• Recruit, onboard, and develop a high-performing team across all departments
• Build a culture that’s positive, motivated, and proud of what they deliver
• Coach your team continuously — set expectations, give feedback, celebrate wins
• Lead by example in everything: standards, attitude, and energy

Brand & Growth
• Be a genuine ambassador for Ollo — living the values, not just reciting them
• Support marketing and membership campaigns to grow awareness and footfall
• Feed insight and ideas back as we plan future venues across the North

About You

We’re less focused on the specific sector you’ve come from and more focused on what kind of operator you are. If you’ve run a hotel, members’ club, restaurant group, leisure venue, or sports facility brilliantly — we want to hear from you.

Essential
• 3+ years at GM or deputy GM level in a complex, customer-facing venue
• A genuine hospitality mindset — you care deeply about how guests feel
• Strong commercial acumen — comfortable with P&Ls, KPIs, and revenue levers
• Outstanding leadership: you hire well, develop your team, and hold high standards with warmth
• Energetic, visible, hands-on — you lead from the floor
• Excellent communicator who builds trust quickly with guests, teams, and stakeholders

Desirable
• Experience opening or launching a new venue or concept
• Background in premium hospitality, leisure, or members’ club environments
• Affinity with padel, racket sports, or active leisure
• Existing connections in Leeds or Yorkshire hospitality, sport, or business

Why Ollo?
• Be the founding GM of an ambitious active leisure brand
• Real autonomy — shape the culture, team, and experience from day one
• £55,000–£65,000 salary plus performance-related bonus
• Bonus or share options tied to EBITDA performance
• A leadership team that’s ambitious, honest, and invested in your success
• Grow with us as we scale to multiple venues across the North

How to Apply

Send your CV and a short covering letter to george@ollopadel.com — tell us who you are, what you’ve built, and why Ollo excites you.
• Initial discussions: July 2026
• Applications close: August 2026
• Start date: September / October 2026