The role:

As a Club Manager, you will play a key role running in the day-to-day operations of the club. You will manage & coordinating excellent events, and ensuring the delivery of outstanding customer service. This is an exciting opportunity for an ambitious individual with a passion for sports and hospitality to take the next step in their career.

Key Responsibilities:

Customer Service Excellence:

– Provide excellent customer service, assisting customers with inquiries, bookings, and resolving any issues or concerns promptly and professionally.

Player Experience:

– Help develop strategies to attract and retain customers, fostering a strong sense of community and loyalty.

– Oversee player services, ensuring a positive and welcoming experience for all players and guests.

– Manage and resolve player concerns and complaints in a professional manner.

Operational Support:

– Managing day-to-day operations, including staff supervision, inventory management, and facility maintenance.

Event Coordination:

– Planning and execution of events, tournaments, and promotional activities to drive engagement and participation within the Padel community.

Food and Beverage Operations:

– Oversee the food & beverage and retail operations, ensuring quality products and services are offered to players and guests.

Retail sales:

– Utilise natural selling ability and interpersonal skills to maximise ancillary revenues within the clubs through effective retail sales strategies and techniques.

Staff Training and Development

– Training new staff members and ensuring all team members adhere to company policies and procedures, maintaining high standards of service.

Health and Safety Compliance:

– Ensure compliance with health and safety regulations, conducting regular inspections and implementing corrective measures as necessary to maintain a safe environment for staff and customers.

Site Maintenance:

– Oversee and coordinate site maintenance activities, including cleaning schedules, refuse, and court care to ensure the club’s facilities are well-maintained and presentable at all times.

Qualifications and Skills:

– Previous experience in a customer service or hospitality role, preferably within the sports, leisure or events industry.

– Strong communication and interpersonal skills, with the ability to interact effectively with customers, staff, and stakeholders.

– Natural selling talent to upsell and maximise ancillary revenues

– Excellent organisational skills and attention to detail, with the ability to multitask and prioritise tasks effectively.

– Knowledge of health and safety regulations, with a commitment to maintaining a safe and welcoming environment for all customers.

– Previous experience in running and coordinating events to ensure smooth execution.

– A passion for sports and a desire to contribute to the growth and success of Pure Padel.

Benefits:

– Competitive salary and opportunities for career advancement within a growing company.

– Discounted food, drink and Padel court hire

– Comprehensive training and ongoing support to help you succeed in your role.

– Free on-site parking

– Dynamic and collaborative work environment with a focus on teamwork and professional development.

Job Types: Full-time, Permanent

Pay: £34,000.00-£36,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Store discount

Application question(s):

• This Job role requires your 40 hours to be completed any time from 6am-11pm Monday to Sunday. Are you capable of working within all those hours?